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ViMuseo Shop T&Cs

General Terms and Conditions

The General Terms and Conditions regulate the services provided by Museumsfreund GmbH ( hereafter " ViMuseo ") to museums and other cultural institutions ( hereafter " Museum ") and private users of the platform ( hereafter " User ") in the version valid at the time of the conclusion of the contract.

Please read the General Terms and Conditions carefully before using our service.

Online Shop for museums

ViMuseo's online shop for museums is a marketplace for cultural institutions. Museums can offer their products, which can be purchased by users. Museums and users make purchases in their own name and on their own account.

  1. ViMuseo provides the platform. The articles are offered and sold directly by the museum.
    1. Therefore ViMuseo does not warrant quality, safety or legality.
    2. All claims (payment claims, delivery, liability and warranty) must be asserted directly against the business partner.
    3. ViMuseo is not liable for agreements made between business partners.
    4. ViMuseo cannot guarantee the legality of the offer or the availability of the goods.
  2. The given data of the museums are not checked by ViMuseo. ViMuseo cannot exclude the possibility that incorrect contact data was entered when opening a user account, despite security precautions. The users of the online shop are therefore obliged to check the identity of their business partners themselves.
  3. All legal claims must be made directly against the seller. ViMuseo is released from all claims, including misrepresentation by the seller, defective item or product liability claims.
  4. The museum itself is responsible for the actuality of the shop. ViMuseo does not guarantee that all items listed on the website will still be available when ordered from the museum.
  5. Do not buy products discovered through the ViMuseo online shop directly from the museum, bypassing ViMuseo. Museum and users are obliged to report such circumventions to ViMuseo.
  6. The prices are set by the museum itself, but there is a minimum price of 0,50 € per item.
  7. Museums are not allowed to allocate costs for products to the shipping costs. Shipping costs may only include actual packaging and shipping costs. Furthermore, no further fees (plus product price and shipping costs) may be charged.


  1. ViMuseo does not warrant that:
    1. the Website is error-free or that access is continuous or uninterrupted
    2. System errors or defects are corrected immediately and completely
    3. the system is free from viruses or other harmful software
    4. the system meets the expectations of all users/customers

Neither ViMuseo nor our employees or the managing director are liable to the museum for lost profits or income, consequential damages or other damages, punitive damages, which have arisen in connection with our services. Compensation obligation: If ViMuseo is sued by a museum/user due to the actions of the museum/user, the museum/user undertakes to defend and compensate ViMuseo. ViMuseo receives the right to conduct the defense according to our will.

Terms of payment

  1. The use of the shop is free of charge for the museum. In the case of a sale, a commission of 5.00 % plus VAT on the stated sales price is due. There is a minimum sales commission of 0.10 € per product, the maximum commission is 99.00 € per product.
  2. The commission is due as soon as ViMuseo creates a corresponding invoice. The billing period is four weeks. The invoice will be sent electronically, a paper invoice will not be created.
  3. Payment options:
    1. Invoice: The invoice must be paid within 14 days. If the amount has not been paid by the due date, ViMuseo can charge a lump sum of € 2.00 for damages.
    2. Debit: In case of a return debit ViMuseo can charge a lump sum of 2,00 €.
    3. Paypal: The payment will be made immediately - fees have to be paid by the museum.

Termination of the contract

The account can be closed at any time by sending a mail to

  1. termination by customer: After account closure, the customer's entry is reset to a minimum. (name, address, emphasis)
  2. termination by user: After account closure, some content, such as comments and questions, will still be published on ViMuseo (but without any reference to the user).
  3. Claims or claims remain valid even after account closure.

Insert the ViMuseo logo with link on your website

Variant 1: Copy HTML Code

  • Copy the HTML code below
  • Insert it in the place on your website where you would like the ViMuseo logo to be placed.
  • If you are using a CMS, you must switch to HTML mode in the editor to be able to insert the code.
<a target="_blank" href=""> <img src="" style="border:none; width:250px; height:86px; padding:0; margin:0px;"> </a>

Variant 2: Download logo and insert directly

  • Click with the right mouse button on the logo below and select "Save graphic as".
  • Log in to your CMS system and open the desired place in edit mode.
  • You can now upload and paste the image directly to your website and link it there to:
ViMuseo Logo

The entered username cannot be used because it already exists. Please choose another one.The username is too short.The user name must not contain any special characters or spaces and must have a minimum length of 5 characters.ErrorThe data could not be saved. Support has been notified and will take care of the problem.The entered password cannot be used. The password must consist of at least 8 characters.Please fill in all mandatory fieldsThe entered password cannot be used. The password must consist of at least 8 characters.The entered passwords do not match.Username cannot be used.Username cannot be used.Please enter a valid email addressThe username cannot be used. The user name must not contain any special characters or spaces and must have a minimum length of 5 characters.Please enter rating and click on starsYou can only give a rating for a museumPlease enter a name of the listThis list already exists. Please enter a different name.Please enter a search term.Please enter your usernameThe specified user name does not exist.An unknown error has occurred. Please try again.
If it still doesn't work, please send an email to .
An email with further information about resetting your password has been sent to the saved email address. If this email did not arrive, please check your spam folder.InfoInfoThe password has been changed.Please enter an error description.Please fill in all mandatory fieldsVisitor info > Museum picturesSelect the object typePlease enter your email address. We will send you an email on how to create a new password.

Do you really want to delete the image?You have exceeded the maximum number of characters.characters leftThe specified e-mail can not be used. Have you already an account and forgotten your password? (Go to the login and click on password forgotten)You have not assigned your museum to any focal point - this means that it cannot be found using the search function.
Please assign at least one of the four large categories to your museum!
Please enter copyright noticeSelect country & enter postcode / cityName of the new listDeleteErrorDo you really want to delete your account?Visitor info > Museum galleryDo you want to delete the list and all entries on the list?Enter the name of the artworkEnter artistEnter year of originEnter sizeEnter MaterialEnter epochEnter image contentEnter coloringEnter descriptionEnter keywordsEditHere you can add more pictures for your museum.
Click on "Upload new image" to open a folder on your computer.
There you can select the desired picture.
Show what's in your museum and present your exhibits!
Click on "Upload new image" and a folder will open on your computer.
There you can select the desired picture.
Please enter at least one keywordAttentionFile type not allowedSearch for museum name or termZip not foundExhibition > Exhibition picturesHere you can insert pictures for your exhibition.
Click on "Upload new picture" to open a folder on your computer.
There you can select the desired picture.
Do you really want to delete this exhibition?Aspect ratio must be between 4:3 and 2:1.Pictures > Exhibitions > Cover picturePictures > Exhibitions > Exhibition picturesShould the selected museum be removed from the list?Texts will be saved ...Processing category data ...Create new main categoryCreate new subcategoryEdit categoryCreate new delivery optionProcess order ...Recalculate total price ...Add article to shopping cart ...Text will be saved ...Save and activate message ...Please fill in all mandatory fieldsNo fields selected for exportDo you really want to delete the delivery option?Do you really want to delete the category?In this category there are stillArticle. These will also be deleted. Delete the entire category?

Note: If the articles are also in another category, they are not deleted there.
Do you want to delete the item from your shopping cart?Do you really want to delete the article?(After clicking on Save)Do you want to send a credit note to the customer by e-mail?Do you really want to delete a record?Enter name and descriptionNo fields selected for exportAfter saving, the customer receives a confirmation e-mail.

After saving, this cannot be undone!
Please enter the postcode in a valid format. You can enter several postcodes and postcode areas.
These must be separated by a semicolon ( ; ).
Please enter a questionPlease enter an answerVAT ID is not correct. Please check your input.Please stick to the given format.Please upload a picture and fill in all mandatory fieldsAboutContact detailsNote: You have changed the shipping option. Please note that you have to enter the weight for all items in order for the shipping costs to be charged. All items without weight information are not visible in your shop.Please activate location services.Do you really want to delete the offer?Select countryVisitor info > Profil PictureReally activate the shop?If automatic run is selected, a time period must be specified and this must be at least 3 secondsIf automatic run is selected, a time period must be specified and this must be at least 3 seconds